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For everything you don’t want to search for — but want to know instantly.
Up-to-date tours, seasonal notes, and filters (family, wellness, hiking, etc.):
Activities in Kandersteg (destination website)
Highlights (official info):
Oeschinensee
Blausee Nature Park
Kandersteg on MySwitzerland
International plug adapters are available for purchase in our shop.
Please let us know early about allergies or special dietary requirements — we will inform kitchen & service.
We can also bring allergy-friendly pillows and duvets to your room — Reception 121 is happy to help.
Arztpraxis Kandersteg (Dr. Hendrik Pilz)
Aeussere Dorfstrasse 39, 3718 Kandersteg
Phone: +41 33 675 14 24
Website: arztpraxis-kandersteg.ch – contact details
Tip: In acute emergencies, don’t “quickly google” — use the emergency numbers (see E – Emergency).
We’re happy to provide a baby cot — just contact Reception 121.
Details and opening hours can be found on the Restaurants & Bar page.
Extra blankets or allergy-friendly duvets can be brought to your room — Reception 121 is happy to help.
Times and location can be found under Breakfast on the Restaurants & Bar page.
We have 3 EV charging stations. We charge a flat fee of CHF 10.00 per use. Please contact Reception 121.
Once your car is fully charged, please move it to a regular parking space so other guests can also use this service.
Information and times can be found under Departure / Check-out.
Our current cigar selection is available at the bar:
Cigar menu
General/Europe: 112
Ambulance: 144
Police: 117
Fire brigade: 118
Poison control: 145
Rega (air rescue): 1414
Overview (official):
ch.ch – dangers and emergencies
Rega – alarm 1414
Important: In emergencies, time matters — call 144 (ambulance) or 112 (general).
Official guidance:
Spital fmi – tips for emergencies
Spital Frutigen (fmi)
Adelbodenstrasse 27, 3714 Frutigen
Phone: +41 33 672 26 26
Contact page:
Spital fmi – contact
Please contact Reception 121.
After 22:00 and before 07:00, our Duty Manager can be reached for urgent emergencies at 666.
Our fumoir is located behind the bar, by the snooker table.
If included in your stay: information/benefits can be found here.
We’re happy to help with luggage (also for early arrival / late departure) — Reception 121 is happy to help.
Details & times can be found under Half board on the Restaurants & Bar page.
Oeschinensee
Sunnbüel
Activities in Kandersteg (destination website)
If you need anything (extra towels, pillows, etc.), Reception 121 is happy to help.
Lovely that you brought your pet — please be considerate of our other guests.
Ask in the restaurant for our dog menu.
Wi-Fi is available throughout the hotel.
On request we provide an iron and ironing board.
We’re also happy to iron your shirt free of charge — please contact Reception 121.
Possible depending on availability — please ask by the evening before.
Laundry service is available. You’ll find the price list in your wardrobe.
Please contact Reception 121 — we keep items safely stored.
Please book appointments at the spa or via Reception 121 (the earlier, the better).
Our treatments
Our minibar contains a small selection of drinks — these are complimentary.
If you’d like something else, we’re happy to bring it to your room. Please contact the restaurant at 661.
Parking spaces are located directly at the hotel.
We accept Visa, Mastercard, American Express, Reka Checks, Relais Châteaux and Gilde vouchers, as well as cash.
Apotheke Frutigen GmbH
Obere Bahnhofstrasse 5, 3714 Frutigen
Phone: +41 33 671 12 65
WhatsApp: +41 79 582 08 31
Website: apotheke-frutigen.ch
Opening hours according to website:
Mon–Fri 08:30–12:00 / 13:30–18:00
Sat 09:00–14:00
We’re happy to receive mail/parcels for you or help with shipping.
Daily from 07:00 to 22:00, reachable at 121.
Outside opening hours, our Duty Manager can be reached for urgent emergencies at 666.
For evening service we recommend a table reservation — easiest via Reception 121.
Station info incl. opening hours & services:
SBB station Kandersteg
Info & opening hours can be found on the Restaurant & Bars page.
A safe is located in your room in your wardrobe.
If you’d like to store something in the hotel safe, please contact Reception 121.
We’re happy to organise transfers within Kandersteg free of charge.
Going further? We can arrange this on request for a fee.
Please contact Reception 121.
Our pool is open daily from 08:00–22:00.
Our saunas are heated daily from 15:00–22:00.
If you’d like to use the saunas earlier, no problem — please contact Reception 121 and we’ll switch them on earlier for you.
Our spa etiquette
For the restaurant and Ruedihus we recommend reserving via Reception 121.
If you have half board, your table is already reserved for you.
We’re happy to provide turndown service/couverture. Please hang the green sign on your door after 17:00.
Turndown takes place between 17:00–21:00.
We’re happy to set a wake-up call — please contact Reception 121.